Call us : (616) 723-0532
Leasing Questions
  • Do I need an appointment? Do you take walk-ins?
    No appointment is necessary to tour our community, however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
     
  • Why do your prices have ranges?
    The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting or faucets.
     
  • What is the application fee and is it refundable?
    Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
     
  • How do I apply?
    You can apply online by finding the "Apply Now" button on the right-hand side of the main menu on our property website, or click HERE to apply.
     
  • Which utilities do I pay?
    Residents are responsible for paying their electricity, gas, water, sewer and trash.
     
  • Do you have cable/Internet services?
    We partner with Xfinity for our community cable and Internet offerings. Please inquire with our office regarding any other cable/Internet providers.
     
  • What is the security deposit?
    Security deposits will vary depending on qualifying criteria. Our security deposit starts at $300.
     
  • What kind of pets do you allow? How many pets may I have?
    Up to 2 pets, cats or dogs, are allowed. There is a non-refundable pet fee of $300 for one pet or $400 for two pets. Monthly pet rent is $30 for one pet or $55 for two pets. Read more about our pet policy HERE. Breed restrictions apply, please contact the office.

Resident Questions
  • When is my rent payment due?
    Rent is always due on or before the first of the month.
     
  • What day of the month am I liable for a late charge?
    Rent is always due on the first and a $95 late fee is assessed on the 4th of every month (even on weekends and holidays).
     
  • How can I pay my rent?
    You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also pay with a cashier's check in our office. You may also drop payments in the drop box at our office after hours and on weekends. We participate in WIPS for payment, as well.
  • If I get a job transfer, can I break the lease?
    Yes, if the lease buy-out fee has been paid. 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount.
     
  • How can I refer a friend?
    If you love Eastland Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to be part of our community.
     
  • If something needs to be repaired in my apartment, how do I report it?
    You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
     
  • There is a person who might be staying with me for a while, is that permitted by the lease?
    Yes, if someone is temporarily staying with you, please let the office know. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
     
  • I will be moving out. What do I need to do?
    We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
     
  • Can I grill on property?
    Please use the gas grill in our outdoor lounge and charcoal grills located throughout the property.
     
  • I’m locked out of my apartment. What do I do?
    If you are locked out during business hours, you can call or visit the office to be let back in your apartment. 
     
  • I’ve lost my apartment and/or mailbox keys. What do I do?
    If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.

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